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Highlighted event Today’s Top 4 Cyber Attacks and How to Defend Against Them More info
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Highlighted event Today’s Top 4 Cyber Attacks and How to Defend Against Them More info
Highlighted event Today’s Top 4 Cyber Attacks and How to Defend Against Them More info
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Products IT HelpDesks & Non IT ServiceDesk Plus IT Helpdesk

ServiceDesk Plus IT Helpdesk

IT HelpDesks & Non IT

ManageEngine

ServiceDesk Plus Is the best helpdesk for IT, HR, Facilities requests and assets, On premise, Hybrid and Cloud

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ServiceDesk Plus - ManageEngine

ServiceDesk Plus drastically transforms the work of IT teams, enabling them to stop focussing on time consuming everyday task and instead deliver impressive customer service. This solution provides great overview and central control in handling IT issues in such a way that businesses do not suffer from downtime. For over ten years, it has brought a smile to the faces of millions of IT professionals and end users.

Interested in the cloud edition? Servicedesk Plus Cloud

Why ServiceDesk Plus?

+ Implement best practice standards with ease
+ Reduce malfunctions and improve productivity
+ Multi-site from one central console
+ Streamline assetmanagement
+ Optimize SLA services

The most powerful IT Helpdesk

ITSM software

Best practices for
ITS-Workflows

It servedesk plus intgratie met diverse apps

Powerful integration
with apps for IT-management

helpdesk automatisering

Work more efficient
smart automations

helpdesk rapportages en compliance

Extensive options
for audits and reports

Eenvoudig en snel servicedesk aanpassingen doorvoeren zonder coderen

Adjustments without
coding skills

Implementatie van serveice desk in the cloud

Implement in the cloud
or on premise

Wat is ServiceDesk Plus?

ServiceDesk Plus - ManageEngine integrates your help desk requests and IT assets to help you manage your ICT effectively. It helps implement best practices and speeds up the resolution of IT service requests. ServiceDesk Plus is developed by Manageengine and is highly flexible and easy to implement helpdesk software.

More than 15,000 IT managers worldwide use ServiceDesk Plus to manage their IT helpdesk and assets. Available in more than 20 different languages. From 2 to hundreds of helpdesk technicians. Request a Service Desk Plus demo now and experience the ease and efficiency!

A short demo: Servicedesk Plus Demo

Flexible Helpdesk Software

ManageEngine's helpdesk software - Servicedesk Plus is the perfect solution for managing your internal IT and HR requests. Moreover, Servicedesk is easy to expand and grows along with your needs!
Wondering which version is best for your organisation? Request a Servicedesk Plus demo now and our specialist will help you choose!
Standard
IT helpdesk software
✓ Incident management
✓ Self-service portal
✓ Knowledge portal
✓ Multi-site support
✓ SLA management
✓ Helpdesk reports
Profesional
Helpdesk & Asset management
✓ Incident management
✓ Self-service portal
✓ Knowledge portal
✓ Multi-site support
✓ SLA management
✓ Helpdesk reports
✓ IT asset discovery
✓ Software assetmanagement
✓ Asset inventaris reports
✓ Purchase & contactmanagement

Enterprise
Helpdesk + change + asset + project
✓ Incident management
✓ Self-service portal
✓ Knowledge portal
✓ Multi-site support
✓ SLA management
✓ Helpdesk reports
✓ IT asset discovery
✓ Software assetmanagement
✓ Asset inventaris reports
✓ Puchase & contactmanagement
✓ Probleem management
✓ Service catalog
✓ CMDB
✓ IT project management

Want to try our Live test environment
for ServiceDesk Plus?

360° ITSM - Control and manage it all!
If you opt for Servicedesk Plus, you will be able to manage, control and report on all helpdesk-related matters. Extend the scope of the helpdesk? No problem at all. You can automate all processes yourself or use the standard pre-programmed templates.

Need help with installation, implementation or purchase? Our specialists will be happy to assist you. We can do a quick scan or deep scan of your Service desk and evaluate the perfect configuration together with you.
Incident management
Ensure service continuity with the comprehensive incident management in ServiceDesk Plus. Easily report incidents, configure SLAs, define automation & workflows for each category of Incidents to minimise business impact.
Issue Management
Eliminate the root cause of problems effectively with ServiceDesk Plus and put an end to time consuming everyday tasks after repeated incidents. SDP includes the management of multiple incidents and workflows.
Change Management
The ServiceDesk Plus Change Management module provides structured and fast handling of all changes in your IT infrastructure. It is bundled with the categorisation of changes, the creation of the CAB and workflow automation.
Boost helpdesk productivity
Now don't just save on the cost of your help desk software with Servicedesk Plus, but make your entire help desk more efficient and boost the productivity of the whole department!
Via field and form rules, it is possible to modify incident and service templates and have them perform modified automated actions. This makes it possible to work much more efficiently. Many activities that were previously carried out manually belong to the past now.
Service Catalog
Gives a face to your IT organisation by clearly presenting the services offered by IT (service catalogue), configuring workflows and delivering the requested services within the agreed time.
CMDB
Tracks and manages all your CI's in a single repository. It is designed to provide greater insight into your assets by capturing the interrelationships and dependencies of all CI's.
Project management
The purchase order and contract management module of ServiceDesk Plus allows you to capture and track the entire lifecycle of a purchase order, from creation to approval, delivery and contracts with each purchase.
Selfservice portal for optimal efficiency
End-users can enter the calls themselves and see the follow-up depending on what the helpdesk sets up for each call. The knowledge database saves the helpdesk time and therefore money.
Mobile App
Applicants can log in to the mobile app to create and/or track applications. In this way, they are always aware of the latest status and this saves your helpdesk having to answer questions.
Custom HTML files
Calling and executing custom HTML files is now even easier. Thus, third-party applications can be easily integrated into the user interface. This can be done via HTML forms.
Export projects als PDF
Exporteer en download eenvoudig project modules en activiteiten zoals Project Gant view, Project Overview Map en Task Dependency Map in pdf formaat.
Reports and compliance
Know what is happening in your helpdesk through the intuitive and powerful reporting modules and interactive dashboards in ServiceDesk Plus. A variety of standard reports are included with the product.
Failover service
With the Failover add-on in ServiceDesk Plus it is possible to configure a secondary service desk installation. This installation will take over when there is a malfunction or power failure in the primary installation.
Auto suggest
Configure unique fields in the search field to provide automatic solution suggestions when creating an incident. The default category and sub category and description are included in the search.

At a glance: ServiceDesk Plus vs TOPdesk

What do you need?

ServiceDesk Plus

TOPdesk

PinkVERIFY & Gartner recognition

✔ Yes

✘ No

Custom workflow automation

✔ Fully customizable, incl. low-code

✘ Limited per module

Dynamic request forms

✔ Visual and conditional

✘ Basic forms only

Structured problem management

✔ Full lifecycle support

✘ Incident linking only

Visual change management

✔ Drag-and-drop builder

✘ Less intuitive

AI assistant

✔ Yes, via Zia

✘ Not available

Teams integration

✔ Full ticketing in Teams

✘ Notifications only

Mobile functionality

✔ Full access, incl. voice commands

✘ Limited

Deployment options

✔ Cloud, on-premises, hybrid

✘ Cloud-only

Global reach & local support

✔ 200+ partners, worldwide

✘ Mostly Europe-focused


do you want more information about the differences between the two products? Click here for a more detailed description!

Compare editions

ServiceDesk Plus IT Helpdesk
ServiceDesk Plus Enterprise
ServiceDesk Plus Professional
ServiceDesk Plus Standard
Multilingual ,optional
Custom Dashboards
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Multi Site Support
Scheduler
Remote Desktop Sharing
IT HelpDesk Reports
Canned Reports
Customizable Reports
Query Builder
Scheduled Reports
Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Priority Matrix
Load Balancing
Auto Device Discovery
Agent-based scanning
User Survey
Complete History of handlings
Multi Site Support
Scheduler
Remote Desktop Sharing
Distributed asset scan
Notifications on all levels
Holidays / Operational Hours
Knowledge Base
Self Service Portal
API Integration
Asset Management
IT Project Management (Available as add on) Add on Add on
Purchase Management
Contracts
CMDB (Add on , from prof. edition) Add on
Service Catalog Add on Add on
Incident Management
Custom Request Form Templates
Problem Management (Available as add on) Add on
Change Management (Available as add on) Add on Add on
Flash Reports
Database Support Postgress SQL and MS SQL
Fail Over Add on Add on Add on

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